COVID-19 update - 26 March 2020

During the outbreak of COVID-19, we’re here to support you and your pets. We’ll keep this blog updated throughout the coming weeks, so please check back for any new advice.

Kennel Club Pet Insurance continues to operate at full capacity, while observing all advice from the UK government. So, during this period of coronavirus outbreak, at present, all of our services continue as normal. We’ll keep you updated with any changes.


Veterinary treatment

Following the Prime Minister's briefing, many veterinary practices are reducing the treatments they can offer, in some cases, this means emergency care only. If you are a Kennel Club Pet Insurance policyholder with a non-urgent query, you can make use of the free Pet Health Helpline. See below for details.

If it's an emergency & you need to see your vet, please call them first.

Despite these unusual times, we're operating as usual and are here for you and your dog, and any claims you might have. 

The latest advice on COVID-19 is available here:

You and your dog

There is currently no evidence that companion animals can spread COVID-19. See here - scroll down to 'Coronavirus and Animals'

If you have been diagnosed with COVID-19, the current advice is to restrict your contact with your pets. Please see below for advice from the British Veterinary Association for further details.

Dogs and dog walking

The government measures permit one form of exercise a day such as a run, a walk or a cycle. This means that dog owners, as long as they are well and not showing any symptoms, can walk their pet once a day. As dogs themselves are not restricted to one exercise session per day, households with two or more adults can each walk their dog seperately to give the dog extra exercise.

During dog walks you must avoid others and stay at least two metres (around three steps) away from anyone you encounter. Wash your hands with soap and water as soon as you get back.

If you are in quarantine, neither you or your dog can leave the house. 

To give your dog some extra fun and things to do, Agria Pet Insurance has created a blog here for ideas for games you can play together at home.

However, If you have been diagnosed with COVID-19, the current advice is to restrict your contact with your pets. See below for advice from the British Veterinary Association. 

Your Kennel Club Pet Insurance policy – there to help

Pet Health Helpline

If you’re concerned about your pet but are self-isolating, cannot attend a veterinary practice, or simply wish to limit your exposure in public at this time, remember that the Pet Health Helpline is there for you, 24 hours a day, 7 days a week.

It’s completely free of charge and puts you straight in contact with a veterinary-trained professional to give you advice about any concerns or queries you have over your pet’s health.

Simply call 03333 321 947 with your policy details, any time of the day or night.

Boarding fees cover

In the unfortunate event that you are admitted to hospital and you have included Boarding Fees cover within your Kennel Club Pet Insurance policy, we will pay the cost for your pet to stay at a licensed boarding kennel or cattery. We can also pay towards someone to look after them. Please get in touch should you like further details or to claim, please email us at, or call our Customer Service team.

Latest advice for pet owners diagnosed with COVID-19 from the British Veterinary Association

1. Restrict contact with pets as a precautionary animal health measure until more information is known about the virus.

2. If your pet requires care, wash your hands before and after any interaction with them and wear a face mask if possible.

3. Keep cats indoors if possible and try to arrange for someone else to exercise dogs, taking care to restrict any contact with the person walking your dog and making sure they practice good hygiene. This is to reduce the likelihood of your pet spreading the disease through environmental contamination on their fur - there is no evidence that pet animals play a role in the spread of the disease or that they become sick themselves.

4. If your pet shows clinical signs, please do not take it to the vet but call the practice for advice.

5. If your pet requires emergency treatment, call the practice for further advice. Do not take your pet to the surgery unless the vet instructs you to. You may need to arrange for someone else to transport your pet for treatment.

This blog will be kept updated throughout this period of COVID-19, so please check back for further advice as and when we have it. 

If you have a question, please get in touch with our Customer Service team who will be able to help, at, and click here for the latest information from The Kennel Club on COVID-19

Last updated: 26 March 2020