11 February 2021
The 24/7 phoneline puts you in touch with a veterinary-trained professional at any time of the day or night - so whether you want to know more about worming or are unsure if you need to see a vet - there's always someone knowledgable there to help, advise and reassure.
They recently helped out Pip, who had an upset tummy...
Her owner, Mrs White, called the Pet Health Helpline because she was worried about Pip, her young Labrador, who had suffered from severe diarrhoea for 36 hours. Mrs White was naturally concerned that something serious could be wrong.
Charlotte, the vet nurse, was quickly able to establish that Pip was unlikely to have been poisoned. So, she asked Mrs White to perform a couple of physical checks on her.
She asked Mrs White to test how quickly the scruff of Pip’s neck returned to place, and also to touch her gums to see if they felt wet or sticky. Mrs White also commented that Pip was drinking more than usual.
Charlotte explained that all of these were very good signs, and since Pip hadn’t been vomiting, suggested that she simply needed a bland diet for the next three days.
She talked through her recommendations and asked Mrs White to call back if she had any further concerns over Pip, although she was confident all would be well.
Mrs White described the advice as ‘brilliant’ and was clearly relieved that Pip’s prognosis was good.
If it's an emergency don't delay - always contact your vet directly.
If you have an Kennel Club Pet Insurance policy, you can access the free Pet Health Helpline, 24 hours a day, 7 days a week. The veterinary-trained team will advise on any concerns or queries that you may have over your pet’s health – much like the NHS 111 service for people. Call free on 03333 32 19 47.