How to complain
We take complaints seriously and want to hear from you if you are not completely happy with the service you have been provided with so we can try and address your concerns.
If you wish to make a complaint you can contact us by any means using the details below. If you are able to contact us by telephone we will try to resolve your complaint straight away
Customer Services 03330 30 83 96
Claims 03330 30 83 97
Email us at email@example.com
Po Box 506
If your complaint cannot be resolved within three business days we will;
- Acknowledge your complaint promptly by email or post
- Investigate your complaint thoroughly and as quickly as possible
- Keep you informed of the progress of your complaint within 4 weeks of receiving it, if it hasn’t already been resolved
- Provide you with a final response letter confirming our investigation and conclusion in no later than 8 weeks of receiving your complaint
If you still remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of our final response letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. They can be contacted at:
Financial Ombudsman Service
Telephone 0300 123 9 123 or 0800 0234 567
Email to firstname.lastname@example.org.