Contact Us

Call us

If you have a question or require more information, please use the following links: 

If you would like to discuss a new policy for your pet, our sales lines are open:

Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday Closed
Sunday Closed


Call us on  03330 30 50 30

Our customer service teams are open:

Monday to Friday: 9am - 6pm
Saturday: 9am - 1pm
Sunday  Closed


To discuss an existing policy  03330 30 83 96
To contact our claims team  03330 30 83 97

All our policies come with 24/7 access to The Pet Health Helpline. Please ensure you have your policy number to hand when calling. To speak with a veterinary nurse, call the Pet Health Helpline on 03333 32 19 47. 

Should you prefer to contact us using the National Relay service, please dial 18002 before our full telephone number.

Monday9am - 9pmTuesday9am - 6pmWednesday9am - 8pmThursday 9am - 8pmFriday 9am - 9pmSaturday9am - 5pmSundayClosed


Write to us

You can also write to us at the address below. 


Po Box 506


M28 8EN

How to complain

For more information on how to make a complaint, click here