If you have a question or require more information, please use the following links:
If you would like to discuss a new policy for your pet, our sales lines are open:
|Monday||9am - 6pm|
|Tuesday||9am - 6pm|
|Wednesday||9am - 6pm|
|Thursday||9am - 6pm|
|Friday||9am - 6pm|
|Call us on||03330 30 50 30|
Our customer service teams are open:
|Monday to Friday:||9am - 6pm|
|Saturday:||9am - 1pm|
|To discuss an existing policy||03330 30 83 96|
|To contact our claims team||03330 30 83 97|
All our policies come with 24/7 access to The Pet Health Helpline. Please ensure you have your policy number to hand when calling. To speak with a veterinary nurse, call the Pet Health Helpline on 03333 32 19 47.
Should you prefer to contact us using the National Relay service, please dial 18002 before our full telephone number.
Monday9am - 9pmTuesday9am - 6pmWednesday9am - 8pmThursday 9am - 8pmFriday 9am - 9pmSaturday9am - 5pmSundayClosed
You can also write to us at the address below.
Po Box 506
How to complain
For more information on how to make a complaint, click here